Prices Subject to Change without Notice
In certain instances, our menu prices may change. We will always strive to maintain costs and only change prices when necessary. We will always quote a “starting at” price and not a final cost, due to changes or conditions in your services. All quotes given over the phone will be at starting prices. Our service providers will go over your services and define any changes to pricing if any are needed during your consultation.
We recommend that you reserve appointments in advance in order to receive your preferred date, time and service provider for your services. We may require a credit card or purchase of a gift certificate at the time of booking in order to reserve the appointment.
Multiple Service Appointments, Wedding Packages
These require a credit card to hold your reservation. A 48-hour notice is required for cancellation. A no-show no-call will result in a charge to your credit card for 50% amount of the services. If you have a gift certificate, it will be voided.
Our staff is in great demand, so please be respectful to their time and that of other guests by honoring your commitment to be here for your reservation. We require at least 24 hours when cancelling an appointment. Multiple bookings require at least 48 hours. Repeated no-shows or cancellations may require credit card prepayments to reserve an appointment.
Our scheduling is designed to permit the correct time needed to complete your services. Please help us by being on time so that we may complete your service as scheduled. If you are more than 15 minutes late, it may be necessary to reschedule your appointment.
For Your Protection
We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories. Please keep valuables with you during your appointment. We also ask that you wear the smock provided for protection of your clothing.
We strive to create a relaxing and enjoyable atmosphere for all of our guests. Many of our guests are also parents and look forward to “their” time. We request children be brought into the salon only when they have an appointment or are being supervised by someone other than the guest receiving the service . Please make babysitting arrangements in advance and come enjoy the experience without your little ones.
Health Problems and Comfort Level
Please notify our staff before booking a service if you have any physical ailments or disabilities. The salon is designed to be handicap friendly, please help us to book the appropriate services for you.
Cell Phones, Pagers and Tranquility
Please turn off your cell phones and pagers prior to arrival. Be mindful of other guests' space. While welcome to engage in quiet conversation, please refrain from loud talking. Many guests savor a much-needed private moment.
If you feel you would be more comfortable or better served by another staff member or if you’d just like to get a fresh point of view, please let us know. Remember, we work as a team and it is our mission to provide you with the best service.
In appreciation of outstanding service, gratuities may be given at your discretion.
We accept debit cards, Visa, MasterCard, Discover and American Express. We do not accept checks.
All product returns must be within seven days of purchase and at least 50% full. Store credit will be issued if purchased at VanGar the Salon. No cash refunds. No returns accepted for travel size products or discontinued products. No cash refunds. A store credit will be issued for returns. Packages are not refundable. However, they are transferable. Gift Cards are not refundable. However, they are transferable.
Our goal is to make sure that you LOVE your hair!
If you are not satisfied with your service, we require you to notify and rebook your service within seven days of your original appointment to avoid any additional changes. Please allow us the opportunity to adjust your hair concern.If you are still not satisfied we have a 100% No-Risk Guarantee, you will be reimbursed. Please let us know how we can make your next service even better.